Last updated: 9 February 2026
"Strong management, stable long-term staff and good training, although activities lack a coordinator and specialist programmes."
Staff had a good understanding of their roles and responsibilities in recognising and reporting suspected abuse. There had been no safeguarding concerns. People's medicines were safely administered and managed.
Staff said, 'We know people really well. We work well as a team' and 'We provide person centred care centred around people's changing needs.'
People benefited from a core group of staff who had supported them for over 10 years. The manager confirmed they monitored the staff levels to make sure they continued to meet people's changing needs.
Staff had completed the Diploma in Health and Social Care or a National Vocational Qualification. They had also completed training specific to the needs of the people they supported, for example, autism awareness, end of life awareness, dementia, nutrition and epilepsy awareness.
Staff told us, 'The manager is fine. We work really well as a team.' A relative told us, 'The manager is gold star. She is a wonderful manager.'
People told us they liked going horse riding, to the cinema, shopping and to garden centres. Their chosen activities were discussed with them including day trips, holidays, social clubs, attending day centres and college.
No activities coordinator or specialist programmes mentioned, so the role is mostly personal care with basic outings like horse riding and cinema trips.
People told us they liked going horse riding, to the cinema, shopping and to garden centres. Their chosen activities were discussed with them including day trips, holidays, social clubs, attending day centres and college.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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