Working at The Pastures
1-4 The pastures, Hales, NR14 6AB
Operated by FitzRoy Support
13 bedsNursing homes
Workplace Score
2.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 2.9/10
Key Finding
"Staff get good training, but staffing shortages with heavy agency use, safety incidents and weak leadership make the workplace unstable."
Safety & Risk
1/10
✕
106 incidents and 60 medicine errors in 6 months, risks not always followed, safeguarding and restraint concerns, MCA not fully applied; breach of regulation 12.
Staff Culture
4/10
!
Recent safeguarding concerns raised about poor staff conduct; care and support variable depending on who was supporting people.
Staffing Levels
1/10
✕
17 full time staffing vacancies, 30 staff (more than half the team) in post a year or less, heavy agency reliance leading to fragmented and unsafe care; breach of regulation 18.
Training & Dev
6/10
✓
Staff received training to meet needs, updated as required, and staff spoken with stated the training provided was of the highest standard.
Management
2/10
✕
Inadequate well-led with widespread and significant shortfalls in service leadership, breaches in governance including unplanned admissions and poor oversight of staffing and risks.
Programmes
3/10
✕
Activity schedules provided structure but with limitations including group activities not always suiting sensory needs, repetition, and lack of person-centred activities.
Points to consider
Lots of staff vacancies and new or agency workers mean you work with an inexperienced team and care feels inconsistent and stretched.
There were 17 full time staffing vacancies at the time of our inspection and 30 staff (more than half the staff team) had been in post for a year or less.
High number of incidents and medication mistakes mean the home feels unsafe with real risks of harm to residents.
106 incidents affecting people's health and safety, including staff had been recorded between May and October 2023... 60 medicine errors had occurred in the last 6 months.
Weak leadership fails to properly oversee staffing, admissions, and risks so problems keep happening without quick fixes.
The service was not well led... widespread and significant shortfalls in service leadership. This was a breach of regulation 17 (Good governance).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2024
Inadequate
Safe
✕
Inadequate
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews