Last updated: 9 February 2026
"Approachable managers and good feedback systems, but medicine record problems and basic activities hold it back."
Risks associated with people's care had been identified and actions taken to mitigate risks. Accidents and incidents were analysed to ensure future incidents were reduced.
Systems were in place to enable the management team to gather feedback from people, relatives, staff and other professionals. The management team held a series of meetings, so everyone had an opportunity to raise any concerns.
The management team had a system in place to determine the number of staff required to meet people's needs on a daily basis. We observed there were enough staff available to respond to people in a timely way.
People and their relatives told us the management team were all approachable and they had noticed positive changes taking place. One relative said, "The deputy manager is really helpful and understanding."
People and their relatives told us they were happy with the care they received, and more activities were available. One person told us they had recently enjoyed a trip out to a garden centre.
Managers are approachable and making positive changes, but their checks miss some issues like medication record problems that linger.
Although improvements had been made to the audits process, some minor issues were being missed. For example, we found some recording issues with medicine management.
Staffing is enough to meet needs but staff seem busy and stretched at times.
One relative said, "They [staff] seem very busy but I think there is enough staff."
Only basic outings and more activities mentioned, no structured programme or coordinator to make the role varied and fun.
People and their relatives told us they were happy with the care they received, and more activities were available. One person told us they had recently enjoyed a trip out to a garden centre.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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