Last updated: 10 February 2026
"Staff feel valued and supported with an approachable manager and enough staffing, but occasional medicine shortages from pharmacy problems hold it back."
Overall medicines were managed safely... We found one person’s medicine was out of stock on the day of our inspection. Staff told us there were ongoing issues with the pharmacy.
All staff we spoke with fed back positively about the support they received in their role... Both said they felt valued and supported by the provider.
People told us there were enough staff to help ensure their safety and any medicines needed. Staff said they felt there were enough staff working each shift.
Staff training was closely monitored and staff training compliance was at 97%. All training had a competency assessment at the end that required staff to achieve 100% pass score.
Staff felt the registered manager was approachable, fair and had made positive changes since being in the role.
Two members of staff co-ordinated these activities... Links to the local community... inter-generational work, maintaining numeracy skills as well as fitness and health promotion work.
Only standard training with high completion rates, no specialist courses or funded qualifications for career growth.
Staff training compliance was at 97%. All training had a competency assessment at the end that required staff to achieve 100% pass score.
Activities coordinated by two staff with variety like trips and intergenerational links, but no named specialist programmes.
Two members of staff co-ordinated these activities... inter-generational work, maintaining numeracy skills as well as fitness and health promotion work.
Occasional medicine stock shortages due to pharmacy supply problems, even though mostly managed safely.
We found one person’s medicine was out of stock on the day of our inspection. Staff told us there were ongoing issues with the pharmacy and they were in the process of getting this resolved.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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