Last updated: 9 February 2026
"Staff feel like a large family with supportive management and good training, but infection control gaps and basic activities hold it back."
Per 2021 targeted inspection: Assured on most but 'somewhat assured' on premises hygiene, no cleaning completion system, unlocked clinical waste bins, no spill kits.
Per 2018 comprehensive inspection: Staff said 'We all know each other really well it's like a large family', open and transparent culture, staff encouraged to contribute.
Per 2018 comprehensive inspection: 'People received care and support from sufficient numbers of staff at all times', good ratio on rotas, large percentage of long-term staff.
Per 2018 comprehensive inspection: Wide range of training including specialist for diabetes and palliative care, regular supervision every four to six weeks.
Per 2018 comprehensive inspection: The registered manager promoted an open and inclusive service, open door policy, staff said 'the manager is very supportive and so is the staff team'.
Per 2021: activities co-ordinator employed due to start March 2021, online activities; per 2018: varied individual timetables including bingo, arts, swimming, outings.
Staff numbers are sufficient with good long-term retention but no details on agency use or if workloads feel relaxed.
Per 2018: 'People received care and support from sufficient numbers of staff at all times... good ratio of staff to people'
Basic varied activities like arts, bingo and outings plus a new coordinator but no specialist or innovative programmes.
Per 2021: 'employed an activities co-ordinator who was due to start work in March 2021'; per 2018: 'bingo, art work, sewing... swimming, art and crafts, day trips'
Some infection control gaps like no checklists to show cleaning done and missing spill kits for body fluids.
Per 2021: 'no system in place to indicate staff had completed their cleaning... no spill kits to deal with spillage of blood and bodily fluids'
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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