Working at The Pantiles Care Home Limited
67 Harriotts Lane, Ashtead, KT21 2QE
Operated by The Pantiles Care Home Limited
16 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Outstanding leadership and supportive teamwork with good training, but busy mornings left people unattended briefly and activities are basic carer-led ones."
Safety & Risk
7/10
✓
People felt safe, staff knew safeguarding; risks assessed and managed, medicines safe with accurate records, incidents reviewed for lessons learned.
Staff Culture
7/10
✓
Staff felt supported: 'There is lovely teamwork... We are 100% supported. We get asked our opinions. We work together, there is team work and communication.'
Staffing Levels
6/10
✓
Sufficient levels of staff... appropriate to meet needs, but morning times staff busy and left people unattended in lounge; provider increased staff levels soon after.
Training & Dev
7/10
✓
Staff completed range of training including moving and handling, dementia awareness; records confirmed training, supervision, appraisals up to date; supported for NVQ and professional progression.
Management
8/10
✓
People and relatives complimentary about registered manager: '[She] sets a high standard, efficient... Her leadership skills are outstanding.' Provider responded promptly to feedback on day of inspection.
Programmes
5/10
!
Trips to garden centres, quizzes, arts and crafts, exercises, one-to-ones, seasonal events like pantomime; carers lead activities.
Points to consider
Staffing is adequate but mornings were sometimes too busy so people were left alone in the lounge briefly, though they added more staff right after the inspection.
during the morning there were times where staff were busy with their duties and as a result left people unattended in the lounge. However, soon after the inspection the provider had increased the staff levels.
Only regular basic activities like arts, crafts, quizzes, outings and one-to-ones led by carers, no dedicated activities coordinator or specialist programmes.
People offered trips out to garden centres and seasonal events... Inside activities included quizzes, arts and crafts and exercises... The carers lead the activities and there are a lot of one to ones.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews