Last updated: 9 February 2026
"Strong team spirit where staff love their jobs and supportive always-available managers, but recruitment lacks ID checks and some miss proper induction."
Positive open culture, safety events reported and lessons learnt; safeguarding training and investigations in place, but care documentation sometimes lacked detail on risks.
There was a strong team spirit that supported staff cohesion... Staff said, 'I am happy, I love it here, I wouldn’t change it for the world.'
People said 'There are always enough staff, never short staffed here.' Rota confirmed staffing numbers were maintained, but recruitment records lacked photos and identity confirmation.
Staff had access to good quality training... refreshed regularly, but induction records not always clear, some only shadowing, one no COSHH training.
Staff told us they would contact the registered manager immediately... The registered manager was always available. Staff said, 'the manager will always come and help if needed'.
Per 2019 comprehensive inspection: People had weekly activities plans; participated in choir, theatre group, horse-riding, fitness class, karaoke, skittles, community outings.
Enough staff on duty but recruitment files miss worker photos and ID checks, and some new staff only got shadowing not full induction.
staff recruitment records did not include pictures of the staff member or confirmation of review of identity documentation. induction records were not always clearly documented in staff files, and some staff we spoke with told us they hadn’t had any formal induction, only shadowing.
Training covers the basics and gets refreshed but some staff missed induction and one had no training on handling cleaning chemicals.
some staff we spoke with told us they hadn’t had any formal induction, only shadowing. One staff member, who was working as a domestic, told us they hadn’t had any Control of Substances Hazardous to Health (COSHH) training
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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