Last updated: 9 February 2026
"Staff feel supported with strong safety and community activities, but recruitment issues cause regular agency use and managers are not always available."
Systems were in place to ensure people were protected from abuse and investigate any concerns. Medicines were managed appropriately and safely.
Staff were positive about the support from management, although some staff felt managers were not always immediately available.
The registered manager and other senior staff said that recruitment had been an issue in recent months and this had resulted in the use of agency and bank staff on a regular basis.
Some staff felt the recent move to on-line training was not always helpful, particularly when supporting the client groups using the service.
Some staff felt management were not always immediately available and they would welcome increased support and guidance.
People were supported to access the local community and participate in a range of activities at the home and the wider campus.
Recruitment problems mean regular use of agency staff, so the team isn't fully stable.
recruitment had been an issue in recent months and this had resulted in the use of agency and bank staff on a regular basis.
Managers are not always available right away when staff need quick help.
Some staff felt management were not always immediately available and felt more immediate support could be increased.
Only standard training with issues like online courses not suiting the work well.
Some staff felt the recent move to on-line training was not always helpful, particularly when supporting the client groups using the service.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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