Working at The Paddocks
272 Wingletye Lane, Hornchurch, RM11 3BL
Operated by R G Care Ltd
8 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"A supportive manager and positive culture where staff feel proud and valued, although training gaps in positive behaviour support and epilepsy need addressing."
Safety & Risk
6/10
✓
Medicines were being managed safely. Lessons were learnt following incidents. Staff knew safeguarding but some improvements required to ensure systems were robust.
Staff Culture
8/10
✓
Relatives and staff told us there was an open and positive culture at the service. Staff were positive: 'Since I worked at the service I’ve been supported by my manager...' Staff feel proud working for them.
Staffing Levels
5/10
!
There was enough staff to support people safely. Staff rotas confirmed there were enough staff to support people safely.
Training & Dev
4/10
!
However, required training in some areas to consistently perform their roles effectively such as on positive behaviour support and epilepsy.
Management
7/10
✓
A home manager was in place who knew the home, people and staff well. Staff and relatives were positive: 'The manager is very supportive, understanding and approachable.' The home manager works with staff on shifts.
Programmes
5/10
!
Per 2022 comprehensive inspection: Regular activities with variety including bowling, swimming, day trips, eating out, gym, day centre, watering garden, trips to town.
Points to consider
Staff need more training on positive behaviour support and epilepsy so they can handle all situations confidently.
However, required training in some areas to consistently perform their roles effectively such as on positive behaviour support and epilepsy.
Staffing is adequate to keep things safe but nothing special with no word on low agency use or easy workloads.
There was enough staff to support people safely. Staff rotas confirmed there were enough staff to support people safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews