Working at The Paddocks
Paddock Cottage, Crawley, RH11 0HL
Operated by Alliance Home Care Limited
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel well-supported by approachable managers with good training and safe medicines management, but staff retention and activities without a coordinator need attention."
Safety & Risk
8/10
✓
Medicines were managed safely with notably good practice in management of 'as required' (PRN) medicines. Systems in place to report and learn from incidents; medicine error led to training.
Staff Culture
7/10
✓
Staff were positive about working at the service and told us they received the training and support they needed to provide effective care.
Staffing Levels
6/10
✓
The provider followed a recruitment procedure to reduce the risk of employing unsuitable staff. Staff files showed checks including DBS had been carried out.
Training & Dev
7/10
✓
Staff received mandatory training and service specific training including Makaton, administration of emergency epilepsy medication, learning disabilities and autism. Staff received regular supervision.
Management
7/10
✓
The registered manager and deputy were open and approachable. Staff told us they felt well-supported in their roles.
Programmes
6/10
✓
People were supported to undertake a range of activities. These included foot massage, arts and crafts, puzzles or football. Everybody living at the service had the opportunity to go out.
Points to consider
Staff numbers keep things safe with good checks on new hires, but nothing said about staff sticking around long-term or using agency to fill gaps.
Staffing and recruitment: The provider followed a recruitment procedure to reduce the risk of employing unsuitable staff. Staff files showed the provider had carried out checks before employing new members of staff.
Some varied activities like arts, crafts, puzzles, football and outings, but no activities coordinator or special creative programmes to enrich the day.
People were supported to undertake a range of activities. These included foot massage, arts and crafts which took place in the garden due to good weather, puzzles or football.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews