Working at The Paddock
80 High Street, Romney Marsh, TN29 9AN
Operated by Mr Laurence John Waitt
17 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Visible leadership and a positive family-like culture where staff feel supported, but bank staff cover absences and activities lack specialist programmes."
Safety & Risk
7/10
✓
Risks to people and risks from the environment were assessed and there was guidance for staff to mitigate risk... Medicines was managed in a safe way... Staff had undertaken safeguarding training and were able to demonstrate that they knew... how to report any concerns.
Staff Culture
8/10
✓
There was a positive culture at the service. Staff were happy in their role and felt well supported by the provider and that their views were listened to... 'I love that it's like a family here. People and staff all get on really well.'
Staffing Levels
6/10
✓
There continued to be appropriate numbers of staff within the service to keep people safe based on the current assessment of people's care needs... The service had some flexible bank staff who were able to provide regular cover.
Training & Dev
7/10
✓
Records showed that staff had continued to receive training relevant to their role... some staff were undertaking a NVQ 3 as part of their professional development... The registered manager checked how staff were performing through one to one supervisions.
Management
8/10
✓
The registered manager and deputy manager were visible in the service and worked alongside staff on a daily basis and were therefore able to lead, review and understand staff practice.
Programmes
6/10
✓
People were supported to participate in activities of their choice... Some people chose to go to the pub regularly... carriage riding... art group... gym equipment... second kitchen... to improve their daily living skills.
Points to consider
Staffing is adequate but uses bank staff for cover when people are off sick or on leave.
The service had some flexible bank staff who were able to provide regular cover and there were enough staff to cover absences, like annual leave and sickness.
Activities are varied like outings, art, and cooking but no specialist programmes or coordinator mentioned.
People were supported to participate in activities of their choice. People met with their keyworker regularly to discuss their activities and plan what they wanted to do.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews