Working at The Outwood
12 Outwood Lane, Leeds, LS18 4JA
Operated by Isand Limited
10 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Positive culture where staff feel proud and supported with strong safety, but agency staff use and basic activities hold it back."
Safety & Risk
8/10
✓
Per 2019: safeguarding training and procedures; risk assessments reviewed; incidents analysed for learning; medicines safe with audits and competency checks. 2022: IPC assured safe.
Staff Culture
8/10
✓
Per 2019: positive open culture; staff felt supported, comfortable raising concerns; 'The registered manager has an open-door policy and is approachable... I'm proud of how we work here.'
Staffing Levels
6/10
✓
Per 2019: 'There were enough staff to meet people's needs. Staff rotas demonstrated safe staffing levels were maintained. Agency staff were used [but reducing since recruitment].'
Training & Dev
7/10
✓
Per 2019: comprehensive induction and training programme; regular supervisions and appraisals; gold, silver and bronze training programme for team leader and management skills.
Management
7/10
✓
Per 2019 comprehensive inspection: registered manager had open-door policy, approachable; staff said 'I love it... proud of how we work here'; management kept staff positive.
Programmes
5/10
!
Per 2019: garden with planting area, swings, trampolines; people encouraged with community outings, seaside visits, college course.
Points to consider
Staffing is adequate but they use some agency workers to cover shifts even if reducing.
Agency staff were used as the provider was in the process of recruiting new staff. The registered manager told us where possible they used the same agency staff... use of agency had reduced. Per 2019 inspection.
Only basic activities like gardening and outings with no dedicated coordinator or specialist programmes.
Large garden which contained swings, trampolines and a designated planting area... encouraged to go out into the local community... lots of visits out and about and to the seaside. Per 2019 inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews