Working at The Orchards Residential Home

Big problems with medication safety like giving hidden meds without permission, wrong allergy records, and bad storage make the job stressful and risky for staff.

One person had been receiving medicines covertly unnecessarily for approximately one month... allergies were not accurately recorded... medicine fridge temperatures were not within range.

Leaders missed serious medication errors because their checks and audits on meds were not working properly.

Governance systems, such as audits, had not been effective in relation to the oversight of medicines... quality assurance systems had not identified that a person was receiving medicines covertly.

Staffing is adequate most days with no agency use but weekends can feel short according to residents.

People and relatives told us they felt there were generally enough staff, although one person felt there were less staff available at weekends.