Working at The Orchards Residential Care Home

The manager's audits missed problems like wrong info in care records and risk assessments, so oversight is not strong enough.

The inspection process highlighted some issues which audit systems had failed to identify, such as the recording of dietary intake, MCA documentation, and inaccurate information within some care records.

Staff numbers were too low some afternoons until the manager added an extra person after the inspection.

We had concerns that staffing may not be sufficient during the afternoon when staffing levels dropped to two staff. Following a discussion... they increased staffing levels across the day to ensure there were always three staff on duty.

No activities coordinator so care staff do only basic games like bingo and bowling on top of their duties.

Activity provision was provided by care staff... they do bowling, snakes and ladders, bingo, throwing balls, that sort of thing.