Last updated: 9 February 2026
"Outstanding leadership, stable experienced staff with low turnover, excellent training and activities, although occasional bank staff cover caused one person to miss activities."
Risk assessments were completed and reviewed regularly... Accidents or incidents were reviewed by the management team and actions were taken to help to reduce the risk of a repeat.
Staff were highly positive about the support they received... comments included, 'Wow, there's something special here' and 'They value the staff here' and 'The Orchard Trust is a really nice organisation to work for'.
People were supported by a stable and experienced staff team who knew them well. Regular staff covered staff absences... supported by a regular staff bank team... way below national average staff turnover.
Staff had completed specialist training in using telehealth equipment, an early warning score (NEWS2) and sepsis, to facilitate early recognition of deterioration... as part of a national project.
The registered manager had been nominated seven times (by staff and a relative) for the 2019 'Leadership' and 'End of Life Care' awards with the GCPA and was one of three finalists in both categories.
The site had a fully accessible woodland walk, small-holding, sensory garden, activity park, learning centre and therapy centre with swimming pool and floor trampoline (rebound therapy)... used by many local providers.
Staff sometimes rely on bank workers to cover sickness, and one person missed some activities because of it.
One person identified specific times when they had not attended activities that were important to them, due to unplanned staff sickness... supported by a regular staff bank team.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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