Last updated: 10 February 2026
"Visible management and high staff morale create a safe, happy environment, but agency staff use and limited training development need improvement."
Staff knew how to recognise and report any suspicions of abuse... Risks to people were assessed and plans of care were put in place... People received their medicines safely from trained nurses... committed to learning lessons when things went wrong.
Staff morale was high which led to a happy and inclusive environment for people to live in. Staff said they were proud to work at the home. 'I have never felt so supported in a job. It's a privilege to work here.'
There were adequate numbers of staff to meet people's needs and keep them safe. The provider used agency staff where necessary to make sure there were always enough staff on duty.
Per 2018 comprehensive inspection: Staff training attendance was up to date and we saw certificates of attendance on staff personnel files. 2022: All staff who administered medicines received specific training and had their competency assessed.
The registered manager and deputy were very visible in the home which enabled them to constantly monitor quality and seek people's views. Everyone we asked knew who the registered manager was. 'You can't fault the management.'
There was a team of activity workers who supported people with group and individual activities... examples of special events staff arranged for people including animal visits, music impersonator, seaside event with sand and ice cream van, museum trip, circus.
Staffing levels are adequate to keep people safe but they use agency staff when needed to fill gaps.
The provider used agency staff where necessary to make sure there were always enough staff on duty.
Training covers mandatory topics and some specialist areas like medicines and end of life care but no mention of funded qualifications or career development paths.
All staff who administered medicines received specific training and had their competency assessed. Staff had received specific training in [end of life care]... Per 2018: Mandatory training included safeguarding... training attendance was up to date.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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