Working at The Orchards
164 Shard End Crescent, Birmingham, B34 7BP
Operated by HC-One Limited
72 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Strong training for nursing staff and good safety practices with an open culture, but no permanent registered manager and basic activities hold it back."
Safety & Risk
7/10
✓
Incidents and accidents were monitored and used to make improvements in the service. Staff showed a good understanding of their responsibilities to keep people safe.
Staff Culture
6/10
✓
Staff reported that the manager was approachable, and had an open-door policy. Staff told us they felt there was an open culture amongst the staff team.
Staffing Levels
5/10
!
There were sufficient staff throughout the day and night to support people's needs.
Training & Dev
7/10
✓
Nursing staff told us they were offered the choice of developing further with externally accredited courses in care, for example a wound management and syringe driver management course.
Management
4/10
!
However, a registered manager will need to be in post and the provider to demonstrate consistent and sustainable good practice overtime.
Programmes
5/10
!
People told us they enjoyed the regular visit from the local nursery children. People had celebrated events and people had recently celebrated Burns' Night.
Points to consider
No permanent manager registered yet, so leadership might not feel fully stable or experienced.
a registered manager will need to be in post and the provider to demonstrate consistent and sustainable good practice overtime.
Staffing is just enough to get by, but staff say they work hard with no extras for easy days.
There were sufficient staff throughout the day and night to support people's needs. One person told us, 'They [staff] work hard'.
Only basic activities like nursery visits and themed events, no dedicated coordinator to add variety to the job.
People told us, 'The entertainment side is better. They've lifted it'. People told us they enjoyed the regular visit from the local nursery children... celebrated Burns' Night.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews