Working at The Orchards
49 Three Bridges Road, Crawley, RH10 1JJ
Operated by Voyage 1 Limited
4 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Approachable leadership and enthusiastic staff create a positive culture, but staffing retention and activities coordination lack detail."
Safety & Risk
8/10
✓
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. Staff had reported incidents appropriately, while the registered manager had escalated concerns to the local authority and relevant bodies.
Staff Culture
8/10
✓
Staff spoke enthusiastically and with knowledge about people's needs. One staff member said, 'He never hesitates to ask if he's unsure of something. He is very, very nice. I don't think I could ask for better.' Staff told us that they communicated well together.
Staffing Levels
6/10
✓
There were sufficient staff to keep people safe, provide one-to-one support for people and to take part in activities and engage in tasks they wanted. Our observations, staffing schedules and feedback from relatives supported this.
Training & Dev
7/10
✓
Per 2017 comprehensive inspection: Staff had undertaken training in areas which included fire safety, communication, safeguarding adults, basic life support, health and safety, the Mental Capacity Act 2005, positive behavioural support and working in a person centred way. Staff had received regular supervision.
Management
8/10
✓
Staff member said, 'He is very approachable and just a phone call away.' Another staff member told us, 'He is a lovely man and I love my job.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: People benefitted from personalised activities that met their choices and interests. People were active in the local community, using local shops, leisure facilities and clubs. On the day of inspection people went swimming, shopping, work placement, garden centre.
Points to consider
Staffing is adequate with enough people for one-to-one support and activities, but no details on low staff turnover or no agency use.
There were sufficient staff to keep people safe, provide one-to-one support for people and to take part in activities and engage in tasks they wanted.
Activities are regular community outings and personal interests like swimming and shopping, but no dedicated coordinator or specialist programmes.
Per 2017 comprehensive inspection: people went swimming, shopping, attended a work placement and went to a local garden centre.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews