Last updated: 9 February 2026
"Supportive management, stable staffing and strong safety practices, although activities are mostly routine with basic outings."
We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... infection prevention and control policy was up to date. People were safeguarded... medicines managed safely. Per 2022 and 2019 inspections.
Staff told us they enjoyed working at the service and felt valued. The culture of the service was open, honest and caring. Staff felt listened to... worked as a team. Per 2019 comprehensive inspection.
Staff confirmed there were always enough staff on duty. Staff are excellent, it is a stable staff team. Per 2019 comprehensive inspection.
A staff induction and training programme was in place... Staff told us that the training was good, and they were looking forward to the next courses... regular supervisions and appraisals. Per 2019 comprehensive inspection.
People and staff spoke positively about the registered manager. They felt able to raise concerns and were confident these would be addressed. Staff told us they were well supported... open-door policy and approachable. Per 2019 comprehensive inspection.
Activities were planned around people's interest and included community based social clubs, shopping, trips out, going out for lunch, cinema visits... One person told us they had recently been involved in an archaeological dig. Per 2019 comprehensive inspection.
The job is mostly routine personal care with basic outings like shopping and cinema trips, no dedicated activities coordinator or specialist programmes to make days more varied.
access to a range of activities based on the individual need of each resident... Activities were planned around people's interest and included community based social clubs, shopping, trips out, going out for lunch, cinema visits.
Only standard training and induction mentioned, no specialist courses or funded qualifications even for complex learning disability needs.
A staff induction and training programme was in place to ensure staff kept up to date with best practice. Staff told us that the training was good.
Staffing is enough most days but needed special measures for COVID pressures, so workloads might stretch at times.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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