Working at The Orchard
Ganarew, Monmouth, NP25 3SS
Operated by Milkwood Care Ltd
16 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Staff feel well-supported by an open, hands-on manager with strong teamwork, although no settled workforce and routine activities hold it back."
Safety & Risk
7/10
✓
People were supported by staff who received training in how to identify and report potential abuse. Procedures were in place to identify and manage the risks to people.
Staff Culture
8/10
✓
Staff talked with enthusiasm about people's care and their work... They referred to the strong teamwork between staff and a sense of shared purpose with the registered manager.
Staffing Levels
6/10
✓
Staffing arrangements at the home meant there were enough staff with the right skills to safely meet people's care needs.
Training & Dev
7/10
✓
Staff participated in a rolling programme of training designed to give them the knowledge and skills they needed. Staff spoke positively... 'A large amount of it isn't just mandatory training, but other training they feel would be beneficial.'
Management
8/10
✓
Staff felt well-supported by the registered manager, who they described as open, hands-on and fair. One staff member told us, '[Registered manager] is very open and we [staff] just feel she's one of the team.'
Programmes
6/10
✓
People had support to participate in a range of social and recreational activities... visits from a local entertainer and fitness group, flower arranging, quizzes, arts and craft activities, and trips to a local social club.
Points to consider
Staff numbers are enough to meet needs safely, but no details on team stability or agency use to show it's a settled workforce.
People, their relatives and staff themselves felt the staffing arrangements at the home were safe and appropriate.
Activities offer variety like quizzes, crafts and outings with a coordinator, but no specialist programmes to make care work more creative and fulfilling.
visits from a local entertainer and fitness group, flower arranging, quizzes, arts and craft activities, and trips to a local social club and places of interest.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews