Working at The Orchard
Ravenswood Village, Crowthorne, RG45 6BQ
Operated by Norwood
10 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Strong leadership and positive team culture shine through, but overdue training and occasional agency staff affect consistency."
Safety & Risk
8/10
✓
Staff knew how to recognise and report any concerns... to protect them from abuse. Medicines were managed and administered safely.
Staff Culture
8/10
✓
We found an open and positive culture in the service and the staff team was supported to bring forward suggestions... There was a strong emphasis on team working and staff confirmed they worked well together.
Staffing Levels
7/10
✓
Successful recruitment had increased staffing levels to full capacity... the team was able to cover those shifts. This provided consistency in support for the people living at The Orchard.
Training & Dev
6/10
✓
We noted that as of 1st August 2017 one member of staff was overdue for four health and safety related courses and one staff member was overdue for one course.
Management
8/10
✓
The manager received consistent praise and positive feedback from staff, relatives and professionals. They uniformly expressed the difference his leadership had made to the service.
Programmes
6/10
✓
People were offered a variety of activities... swimming, eating out, walking and visits to places of interest... such as zoo's, the seaside and Butlins.
Points to consider
Some staff have overdue training courses like health and safety ones.
one member of staff was overdue for four health and safety related courses and one staff member was overdue for one course.
Occasional agency or bank staff are used which can affect consistency.
As the home used agency staff or bank staff occasionally a personal profile had been introduced for each person.
Activities are regular community outings but no specialist programmes or coordinator mentioned.
People were supported to engage in activities outside the service to help ensure they were part of the community... swimming, eating out, walking... zoo's, the seaside and Butlins.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews