Last updated: 9 February 2026
"Strong leadership and positive team culture shine through, but overdue training and occasional agency staff affect consistency."
Staff knew how to recognise and report any concerns... to protect them from abuse. Medicines were managed and administered safely.
We found an open and positive culture in the service and the staff team was supported to bring forward suggestions... There was a strong emphasis on team working and staff confirmed they worked well together.
Successful recruitment had increased staffing levels to full capacity... the team was able to cover those shifts. This provided consistency in support for the people living at The Orchard.
We noted that as of 1st August 2017 one member of staff was overdue for four health and safety related courses and one staff member was overdue for one course.
The manager received consistent praise and positive feedback from staff, relatives and professionals. They uniformly expressed the difference his leadership had made to the service.
People were offered a variety of activities... swimming, eating out, walking and visits to places of interest... such as zoo's, the seaside and Butlins.
Some staff have overdue training courses like health and safety ones.
one member of staff was overdue for four health and safety related courses and one staff member was overdue for one course.
Occasional agency or bank staff are used which can affect consistency.
As the home used agency staff or bank staff occasionally a personal profile had been introduced for each person.
Activities are regular community outings but no specialist programmes or coordinator mentioned.
People were supported to engage in activities outside the service to help ensure they were part of the community... swimming, eating out, walking... zoo's, the seaside and Butlins.
AI Generated
Last inspected: September 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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