Last updated: 10 February 2026
"Strong safety practices, supportive training and positive team culture, but staffing gets busy on mornings and weekends causing occasional waits."
We were assured that people were protected by the prevention and control of infection. Staff received additional training and completed competency assessments... Audits were carried out daily and included general infection prevention and control checks. (2020 targeted inspection)
Staff spoke about people in a person-centred way. Comments from staff included, 'The residents are the best thing about working here, it's what makes me want to come to work' and 'We are a good team, we are working well'. (Per 2019 comprehensive inspection)
The provider used a staffing dependency tool... staffing levels were maintained according to this assessment. We received mixed comments about staffing levels... 'We could do with extra carers at times – there can be a wait... Weekends can be difficult.' (Per 2019 comprehensive inspection)
Staff told us they were supported to access training relevant to people's needs... '[The provider] has a nice policy - when the new starters come they have a very good induction.' Provider working with local university to support students through nursing qualifications. (Per 2019 comprehensive inspection)
Staff said they worked as a team to support people. Comments from staff included, 'We are a good team, we are working well' and, 'We are a team and support each other.' Quarterly staff forums facilitated by senior management. (Per 2019 comprehensive inspection)
There was a programme of activities and events... bingo and games. External entertainers visited... provider had recently employed an activities assistant. Links with local school and religious organisation. (Per 2019 comprehensive inspection)
Staff numbers are adequate overall but mornings and weekends get busy with waits for help sometimes.
Comments from people included, 'Staff drop in occasionally, but they are so busy...' and one relative said, 'We could do with extra carers at times – there can be a wait or just no one around at times. Weekends can be difficult.' (Per 2019 comprehensive inspection)
Activities include games, bingo and some community links with a coordinator, but no specialist programmes or creative innovations to vary your daily work.
There was a programme of activities and events that people were supported to access, these included bingo and games. External entertainers visited the home... employed an activities assistant. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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