Working at The Olde Coach House
2 Eastgate, Hessle, HU13 9LW
Operated by DEMA Residential Homes Limited
41 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.5/10
Key Finding
"Staff feel supported and valued with enough staff, but weak governance, unsafe medicines management, and failure to notify safeguarding concerns need attention."
Safety & Risk
3/10
✕
Medicines were not always managed safely. For example, one person was receiving a regular dose of a medicine which was prescribed as a 'when required' medicine. Oxygen cylinders were not stored correctly.
Staff Culture
6/10
✓
Staff told us they felt confident raising concerns with the manager and felt supported in their role. Staff told us they felt valued.
Staffing Levels
5/10
!
There were enough staff to meet people's needs.
Training & Dev
/10
✕
Management
3/10
✕
Governance systems were not always robust and did not identify gaps in recruitment records or inconsistencies in care plans. Audit systems relating to medicines were not effective.
Programmes
/10
✕
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews