Working at The Old Vicarage

People were protected and kept safe. Staff understood and managed risks. Staff managed medicines well. The service had a proactive and positive culture of safety... significantly reduced the number of episodes where people became distressed.

A staff member told us, 'Our manager is such an amazing person, very attentive and a go to person, they are always ready to help, ready to listen and encourage staff, which that alone is a motivation for me.'

Staff had access to an extensive range of training, which included mandatory and condition specific training. For example, the provider used a Complex Needs Learning and Development Pathway... Positive Behavioural Support (PBS) techniques.

Staff consistently reported the registered manager was approachable and really encouraged them to go the extra mile.