Last updated: 10 February 2026
"Good training and supportive staff culture, but no registered manager and unsafe medicines handling hold it back."
People did not consistently receive their prescribed medicines safely; accidents and incidents were not consistently monitored to identify trends and prevent reoccurrences.
Since the current managers came into post, staff told us they felt supported at work, clear about their roles, able to share ideas and saw positive action taken.
There were enough staff, but at times, they had not always been deployed effectively; prior to inspection occasions when people had been left without the 1-1 support they needed.
Per 2019 comprehensive inspection: staff had training in specialist areas such as epilepsy, positive behaviour support, restraint and sensory training; staff felt equipped and had regular supervision.
The service did not have a manager registered with the Care Quality Commission; frequent changes in managers since the last inspection in 2019 had resulted in a lack of robust oversight of the quality of care.
Per 2019 comprehensive inspection: each person had an activity plan updated regularly with them; supported to go to zoo, shops, bowling, pub, disco.
No permanent manager in post, and frequent manager changes led to poor oversight.
The service did not have a manager registered with the Care Quality Commission. Frequent changes in managers since the last inspection in 2019 had resulted in a lack of robust oversight of the quality of care.
Medication errors keep happening, and they do not always learn well from accidents.
People did not consistently receive their prescribed medicines safely. Accidents and incidents were not consistently monitored to identify trends and to prevent reoccurrences.
Staff numbers okay but sometimes not deployed right, leaving people without 1-1 support.
Prior to our inspection, information from the provider helped us identify there were occasions when people had been left without the 1-1 support they were assessed as needing. The provider had reviewed... and taken action.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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