Working at The Old Vicarage

People were protected from the risk of harm and abuse... Staff told us they discussed incidents, accidents, safeguarding concerns... and these were used as learning and development opportunities. We identified some areas of the service’s internal processes required further development... but... quick to implement changes.

People’s families told us they felt the core staff team to now be stable, with less use of unfamiliar agency staff... Relatives told us, “No staffing level worries, staff are trained and competent. I see consistent staff and far fewer agency staff.”

Staff received training and regular reviews of their competencies to ensure they maintained the required skills and knowledge to keep people safe.

People had access to a varied activity programme and could participate in group and 1 to 1 sessions which they spoke positively about... the activity coordinator in post, who they felt was offering lots of varied group and 1 to 1 sessions