Last updated: 10 February 2026
"Strong leadership and person-centred culture keep people safe, but basic activities without coordination and limited staff retention details hold it back."
There were effective systems in place to safeguard people from the risk of abuse. Risks associated with people's care and support were identified and appropriately managed to keep people safe.
The registered manager and staff had established a strong and visible person-centred culture in the service through their 'Positive Culture Pledge' and all staff we spoke with were fully supportive of this.
There were enough staff deployed to keep people safe and meet their needs in a timely manner. Each person had their own key worker who provided one to one support.
Per 2018 comprehensive inspection: Staff had access to regular supervision and appraisals. People were supported by staff who had the training to meet their specific needs.
People and staff were consistently complimentary of the registered manager and the way the service was run. Staff told us the management team were very knowledgeable, inspired a caring approach and led by example.
Per 2018 comprehensive inspection: People followed activities of their choice such as meal out, baking a cake and weekly shopping.
No activities coordinator or specialist programmes mentioned, so the role is mostly one-to-one personal care support with basic individual activities.
Activities were individualised to suit people's personal preferences and staff actively encouraged and supported people to achieve their goals and aspirations.
Staffing is adequate with enough staff for key worker support, but no details on low agency use or staff retention.
There were enough staff deployed to keep people safe and meet their needs in a timely manner.
Only standard training and regular supervision, no specialist courses or funded qualifications for career growth.
Per 2018 comprehensive inspection: Staff had been trained in areas such as first aid, medicines, fire safety and positive behavioural support.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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