Last updated: 10 February 2026
"Strong leadership and cohesive team foster an open culture, but agency staff use and no activities coordinator hold it back."
People were protected from the risks of abuse, harm and discrimination. Risks to people's health were assessed, monitored, managed and regularly reviewed.
The registered manager promoted an open and inclusive culture. There was a relaxed and calm atmosphere in the service.
People were supported by enough staff. The registered manager used an agency to provide additional support when needed.
Staff kept up to date with best practice by completing training in topics, such as moving people safely, fire safety, dementia and continence care. Staff were able to achieve additional vocational qualifications.
The registered manager provided strong leadership and was supported by a deputy manager and team leaders. They worked together as a cohesive team.
There were planned and impromptu activities and people helped with things, such as baking and folding laundry. Visiting clergy provided religious services and local schools had sung to people from outside.
Enough staff to get by, but they use agency workers sometimes for extra cover.
The registered manager used an agency to provide additional support when needed. Agency staff completed an induction before they began working with people.
Only standard training like dementia care, with some basic qualifications available but no specialist development.
completing training in topics, such as moving people safely, fire safety, dementia and continence care. Staff were able to achieve additional vocational qualifications in health and social care.
Some group activities like baking and music, but no activities coordinator or special programmes to make days more interesting.
There were planned and impromptu activities and people helped with things, such as baking and folding laundry. Visiting clergy provided religious services.
AI Generated
Last inspected: January 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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