Working at The Old Vicarage Care Home
2 Waterville Road, North Shields, NE29 6SL
Operated by SVP Health Care Limited
36 bedsResidential homes
Workplace Score
2.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 2.9/10
Key Finding
"Staff enjoy coming to work and feel positive about the team, but insufficient staffing and no permanent manager hold it back."
Safety & Risk
2/10
✕
The service was in breach of legal regulations in relation to safe care and treatment and staffing... Risk assessments and corresponding care plans were not all robust.
Staff Culture
6/10
✓
Staff spoke positively about working at the service, management and the people they cared for... 'I now enjoy coming to work', 'It is better now'.
Staffing Levels
1/10
✕
The provider did not ensure there were enough qualified, skilled and experienced staff... There were insufficient staff to support people safely. 2 members of staff were available on each floor of the home.
Training & Dev
3/10
✕
The provider’s training matrix showed not all staff had received training relevant to meet the needs of people they supported... planned training did not include dementia care training.
Management
2/10
✕
A new manager was in post, since the last inspection, who had applied to become registered with the Commission. However, they left straight after the inspection, and an interim manager was employed by the provider.
Programmes
3/10
✕
There were limited activities and entertainment, and people did not have the opportunity to go out... no dedicated activities staff employed.
Points to consider
Not enough staff on shifts, so care workers end up rushed and stretched thin with only 2 per floor including seniors.
There were insufficient staff to support people safely. 2 members of staff were available on each floor of the home, this included the senior carer... only 1 staff member was available.
No permanent manager in place, the new one left right after inspection and now there's just an interim.
A new manager was in post... However, they left straight after the inspection, and an interim manager was employed by the provider, until a new manager was recruited.
No activities coordinator or programme, so the job is mostly routine personal care with little variety.
There were limited activities and entertainment... There were no dedicated activities staff employed at the time of our inspection, and staff did not have the capacity to lead regular activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews