Last updated: 9 February 2026
"Strong leadership and a supportive culture with stable staffing, although occasional agency use and basic training need improvement."
Staff managed people's medicines well. The service had systems to protect people from the risk of abuse and staff managed risks well with plans for emergencies.
Staff told us they felt well supported and that the culture had improved significantly. Staff spoke of improved leadership, organisation and teamwork with comments like 'Things are brilliant now'.
The registered manager had recruited more permanent staff and relied less on agency staff to cover care shifts. Comments included 'Always enough staff' and 'Mostly the same staff now. Sometimes agency'.
Staff were knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively. Staff were supported through regular supervision and appraisals.
New registered manager had driven improvements to the culture of the service and provided leadership and better organisation. Staff told us they felt the support they received had improved greatly since the registered manager started in post.
The service employed an activities coordinator who supported people with activities in the home, such as games, quizzes, arts and crafts and reminiscence.
Staff numbers are sufficient but they still use agency workers sometimes.
A relative told us, 'Mostly the same staff now. Sometimes agency.'
Only standard training to meet basic needs with supervisions, no specialist courses or funded qualifications.
Staff were knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively.
Activities coordinator does basic group stuff like quizzes and crafts, nothing special to make the job more interesting.
supported people with activities in the home, such as games, quizzes, arts and crafts and reminiscence.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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