Last updated: 10 February 2026
"A friendly family atmosphere and supportive managers with good training, but occasional agency staff and basic activities hold it back."
People were protected from abuse because staff had good awareness... Staff who administered medicines were trained... no significant concerns. Risks... identified and managed.
Staff all said there was a family atmosphere at the service... 'Everybody is so friendly, happy, helps each other out, like a big family, can mix easily never an atmosphere here.'
There continued to be sufficient staff on duty to ensure people were safe and their needs were met in a timely way. When required they used the services of local care agencies.
Staff received training and support... mandatory training. There was also additional training... supported staff to undertake a higher qualification relative to their roles.
People and staff said the registered managers were approachable and listened. Comments included... 'Lovely lady, I couldn't wish for better employers.'
The service employed an activity co-ordinator... People talked to us with enthusiasm about the activities... art and crafts, keep fit, quizzes, outings, flower arranging.
Staffing is sufficient but they use agency workers sometimes for absences.
When required they used the services of local care agencies and requested 'Agency staff that are competent, familiar and well-liked by our residents.'
Activities include a coordinator and varied events like crafts and outings, but no specialist programmes or innovative approaches.
The service employed an activity co-ordinator. They knew people well and ensured activities reflected their preferences... art and crafts, keep fit, quizzes, outings.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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