Working at The Old School House

Staff not trained or checked properly for giving medicines safely, like through tubes or in emergencies.

the management team acknowledged staff did not have the correct training, competencies and oversight to ensure the safe administration of medicines both for emergencies and via an enteral method.

Gaps in staff training for handling distress, complex health tasks, and positive behaviour support.

not all staff were trained in positive behaviour support... lack of training for such needs and also a lack of oversight to ensure regular staff competencies were assessed.

Manager is approachable but oversight and audits miss key issues like medicine safety and staff skills.

audits and processes were not always effective... concerns around provider audits, oversight and leadership... breach of Regulation 17 Good governance.