Working at The Old Rectory
195 Wigan Road, Wigan, WN6 0AE
Operated by Chris Care Service (UK) Limited
10 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Visible approachable managers fostered a positive culture with enough staff, but medication record errors and lack of structured activities held it back."
Safety & Risk
4/10
!
Information regarding people's allergies was not always recorded correctly; staff were not always recording when thickened fluids were being given; floors were uneven and carpets frayed.
Staff Culture
6/10
✓
The registered manager and staff created an open and positive culture at the service, which was person-centred and achieved meaningful outcomes for people.
Staffing Levels
6/10
✓
Staffing levels and skill mixes matched those required to meet people's needs and keep them safe.
Training & Dev
6/10
✓
Staff training and competencies were refreshed at regular intervals. Staff we spoke with said they received training to help support people living with specific conditions.
Management
7/10
✓
Managers were visible in the service, approachable, and took a genuine interest in what people, staff, relatives, advocates, and other professionals had to say.
Programmes
3/10
✕
Staff provided people with person-centred support when helping with everyday living skills, hobbies, and meaningful activities.
Points to consider
Medication records sometimes missed allergy info and details on thickener levels for drinks.
Information regarding people's allergies was not always recorded correctly on relevant documentation... Staff were not always recording when thickened fluids were being given to people at risk of choking and aspiration
No activities coordinator or structured programmes, so the role is mostly routine personal care with some basic hobbies.
No mention of dedicated activities coordinator, structured programmes, or specialist activities; only 'person-centred support... hobbies, and meaningful activities'
Only standard training updates and induction, no funded qualifications or specialist career development.
Staff completed a period induction... Staff training and competencies were refreshed at regular intervals... no mention of funded qualifications, career pathways, or innovative training
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews