Working at The Old Rectory

Staff said they could raise any concerns with the management team and were confident action would be taken as a result. Staff told us they knew how to raise any concerns and were confident managers would listen to them and respond.

During our inspection we observed there were enough staff to safely meet people’s needs. Staff told us there were sufficient staff available to meet people’s needs. Records demonstrated staffing levels were now provided in line with people’s assessed support hours.

Staff completed a thorough induction when they started and had regular training relevant to the needs of people living at the service. This included mandatory training in relation to supporting people with a learning disability and autistic people.

Staff told us the management team were knowledgeable and provided them with the support they needed to do their job well. Comments from staff included, “It is very good management. They see what we are doing and work with us. We have a rapport, and I feel free to speak to them”

Relatives told us... “[Relative] has his one-to-one hours. He enjoys shopping, a daily walk, going to the farm and swimming.” Comments from visiting professionals included, “Care is person-centred, with personalised activity planners tailored to individual needs and preferences.”