Last updated: 9 February 2026
"Staff feel supported with good training, sufficient staffing and strong safety, but no organised activities programme and unclear audits hold it back."
2022 IPC inspection: Assured provider preventing infections, using PPE effectively and safely, managing outbreaks, updated COVID risk assessments.
Per 2019 comprehensive inspection: 'Staff felt supported and listened to... opportunity to raise concerns'; management team approachable.
Per 2019 comprehensive inspection: 'Staffing levels were appropriate to meet people's needs... sufficient staff to keep people safe.' Measures in place to mitigate COVID-19 staff pressures (2022).
Per 2019 comprehensive inspection: Staff 'knowledgeable and well trained... lots of opportunities for training'; some undertook specific training such as dysphagia.
Per 2019 comprehensive inspection: Audit systems were in place but not always effective; it was not always clear what specific information was being looked at and what action was required.
Per 2019 comprehensive inspection: No structured programme, coordinator or specific activities mentioned beyond staff asking what people wanted to do.
No activities coordinator or organised programme, so the job is mostly routine personal care like washing and meals.
No mention of dedicated activities coordinator, structured programmes, pet therapy, outings or creative engagements in either report.
Managers are approachable but their quality checks are not always clear on what needs fixing.
it was not always clear from some audits what specific information was being looked at and what action was required to follow up on the findings. (2019 report)
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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