Working at The Old Rectory Retirement Home
Lanfranc Gardens, Canterbury, CT2 8NJ
Operated by Axiom Rectory Limited
20 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.9/10
Key Finding
"Staff feel supported with regular supervision and a welcoming team culture, but staffing gets tight at busy times and recent manager changes unsettle leadership."
Safety & Risk
7/10
✓
Medicines were managed safely... Accidents and incidents that had taken place in the home were reviewed to learn lessons to prevent similar incidents from re-occurring.
Staff Culture
6/10
✓
A staff member said, 'The other staff and the manager were very welcoming and helped me settle when I started. We all work well together.'
Staffing Levels
5/10
!
Staff told us they did not have issues with staffing levels. People and relatives gave us mixed feedback about the numbers of staff.
Training & Dev
6/10
✓
Staff were provided with suitable training to ensure their skills and knowledge were up to date. Staff received regular supervision with their managers... and a yearly appraisal.
Management
6/10
✓
Staff felt supported by the management team and received regular supervision to monitor their performance and discuss any issues.
Programmes
6/10
✓
There was a programme of daily activities... These included singalongs, card games, bingo, quizzes, films and reminiscence. On the day of our inspection, a local school choir attended.
Points to consider
Staff numbers are enough most days but it gets busy at times and some residents and relatives say there could be more staff.
One person said, 'I think there could always be more staff but they do their best and always help.' A relative told us, 'there could always be extra staff just in case because it can get very busy.'
Only standard training like moving and handling and dementia awareness with no specialist courses or funded qualifications.
Staff received training... Topics included moving and handling, dementia awareness, catheter care, medicine management, safeguarding adults...
Several managers have come and gone recently which makes leadership feel a bit unsettled.
The manager had been working in the home for five months... 'there have been a few managers here since the last inspection.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews