Working at The Old Rectory

No registered manager in post, and the new manager spends most time covering care shifts instead of leading.

There had been no registered manager at the service since January 2021... due to workforce pressures they had not managed to address many of the areas for improvement due to supporting people themselves.

Not enough permanent staff with 10 vacancies filled by agency, sometimes dropping below safe minimum levels.

There were ten staff vacancies, these were being covered by agency... We saw that there were three occasions in the last three months where the minimum staffing was not met.

Training gaps for some staff, with expired courses not yet refreshed.

A training matrix was seen, which evidenced that there were some gaps in training.