Working at The Old Rectory Nursing Home
45-46 Old Tiverton Road, Exeter, EX4 6NG
Operated by Southern Healthcare (Wessex) Ltd
47 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.4/10
Key Finding
"A family-like culture and innovative programmes stand out, but staff recruitment issues and medicine record gaps need attention."
Safety & Risk
6/10
✓
Issues found with medicines records not stating sites, medicine room door open initially, and repositioning charts not completed per timings; all promptly addressed post-inspection.
Staff Culture
9/10
✓
A staff member commented: 'It's amazing here. We are like a family here. Everyone wants to make the residents happy'... Staff felt supported by the registered manager... management team make sure we matter.
Staffing Levels
6/10
✓
Staffing arrangements met people's needs... staff confirmed people's needs were met promptly, and there were sufficient numbers of staff on duty. However, issues with six staff members' recruitment procedure regarding references.
Training & Dev
7/10
✓
Staff received training on a range of subjects including safeguarding, MCA, moving and handling, dementia awareness... completed Care Certificate... received on-going supervision.
Management
8/10
✓
People, relatives and staff praised the service and the registered manager. Comments included: 'Management are proactive in seeking out training and ensure staff attend'; 'I can always approach the manager when I visit' and 'The manager is always visible.'
Programmes
9/10
✓
Following the principles of the 'Eden Alternative'... achieved 'butterfly' status... 'All Care Matters' accreditation... embarking upon the 'Namaste' end of life care programme... sensory garden, community links, market garden, minibus.
Points to consider
Staffing levels meet needs but recruitment missed getting references for some new staff before they started shadowing, though fixed quickly.
We did find certain issues with six staff members recruitment procedure, with regards to start dates and receipt of paperwork prior to starting... references had not be sought
Some gaps in medication records and repositioning charts were spotted during inspection, even though they got fixed right away.
Medicine records... did not state the sites... repositioning charts were not being completed in line with the timings... these had been promptly addressed
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews