Working at The Old Rectory - Hevingham
Cromer Road, Norwich, NR10 5QU
Operated by Mr Richard Jarvis and Mrs Susan Jarvis
9 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Tremendous leadership, stable long-standing staff and close-knit team culture, but basic training without specialist courses and no activities coordinator hold it back."
Safety & Risk
6/10
✓
Assured on IPC including PPE, testing, social distancing, outbreak management; however 'A cleaning schedule was not in place for the additional cleaning carried out of the high-touch points'. Per 2021 report.
Staff Culture
8/10
✓
Staff said 'We're a good team', '[Registered manager] supports staff very well'; close-knit staff group; people said 'one big happy family here'. Per 2019 comprehensive inspection.
Staffing Levels
8/10
✓
All staff and people spoken with said there were always staff available when needed; 'the staff long standing, it's so calm'; no new staff employed recently. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Staff received training relevant to their roles, including manual handing, first aid, infection control, and MCA; regular supervision; induction process described. Per 2019 comprehensive inspection.
Management
8/10
✓
Staff told us '[Registered manager] is a tremendous leader, it's a close-knit staff group, she supports staff and [people] very well. We're a good team.' and the registered manager participated regularly in providing support directly to people. Per 2019 comprehensive inspection.
Programmes
6/10
✓
Wide range of activities and outings including weekly bowling, swimming, walking, church, holidays, music groups, picnics, adapted drives with ice creams. Per 2019 and 2021 reports.
Points to consider
Only standard training like first aid and mental capacity assessments, no specialist courses or funded qualifications for career growth.
Staff received training relevant to their roles, including manual handing, first aid, infection control, and MCA (Mental Capacity Act 2005). Per 2019 comprehensive inspection.
Regular outings like bowling, swimming, walks and music, but no dedicated activities coordinator or specialist therapy programmes.
There continued to be a range of activities people were involved in... weekly trips out bowling, swimming, walking... music groups. Per 2019 and 2021 reports.
Minor gap with no schedule for extra cleaning of high touch surfaces, even though infection control was mostly good.
A cleaning schedule was not in place for the additional cleaning carried out of the high-touch points within the home. Per 2021 report.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews