Last updated: 10 February 2026
"Staff feel like family with strong safety and safeguarding, but agency staff use and standard training hold it back."
Staff confident in safeguarding, risks assessed, medicines safe by trained nurses, incidents analysed; assured strong IPC, PPE, testing, cleanliness. Per 2020 comprehensive and 2021 IPC inspections.
Staff happy, described service as second home, like family, proud, good teamwork and support. Per 2020 comprehensive inspection.
Enough suitably qualified staff to meet needs, respond quickly, good teamwork; agency staff used and tested. Per 2020 comprehensive and 2021 IPC inspections.
Comprehensive induction, shadowing, regular supervision, staff competent and supported to develop skills. Per 2020 comprehensive inspection.
Owners fully involved in day-to-day running with hands-on role, registered manager open door policy, effective systems to monitor quality. Per 2020 comprehensive inspection.
Full time activities coordinator, range of activities, bucket list, garden parties, community events, one-to-one time. Per 2020 comprehensive inspection.
Staffing levels are adequate but they use some agency workers.
The service made effective use of available COVID-19 testing for both people living at the home and staff; this included agency staff.
Only standard training like induction and supervision, nothing specialist or funded qualifications.
Newly recruited staff had completed a comprehensive induction and shadowing period. Staff felt supported in their role and received regular one-to-one supervision. Per 2020 comprehensive inspection.
Activities programme has coordinator and events like garden parties, but no specialist or innovative approaches.
A full time activities co-ordinator supported people to access a range of activities. People were encouraged to complete a 'bucket list' of things they would like to do... Regular garden parties. Per 2020 comprehensive inspection.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp