Working at The Old Rectory Care Home

Staff had received training and knew how to recognise and report any concerns... Medicines were securely stored and there was a clear audit trail of all medicines entering and leaving the home... There was a culture of learning from accidents and incidents which was shared with staff.

Staff felt proud of the service and were passionate about providing people with the best care possible. A member of staff said, 'I feel so proud to work here. Our residents are the most important thing and are at the heart of everything we do.'

There were sufficient numbers of skilled and experienced staff to meet people's needs... There was a low staff turnover and high staff retention rates.

The service had recently been reaccredited and received a gold standard from Investors in People. This accreditation recognises a provider's commitment to staff training... Staff performance was regularly monitored through regular supervisions and observations of their practice.

The provider led by example and went to great lengths to ensure staff embraced and followed their values. For example, they met with and worked alongside new staff to observe their interactions and sought feedback from the people who used the service.

Two very committed and enthusiastic activity workers were employed to provide people with a varied range of social opportunities... The home had established very strong links with the local community and arranged numerous events.