Last updated: 9 February 2026
"Enough staff with time for residents and a positive culture, but unsafe medicines storage, missed doses and absent owner engagement are major concerns."
Medicines optimisation Score:1 ... Some medicines, including controlled drugs (CD’s), were not securely and safely stored ... Records indicated some people had not received their medicines as prescribed.
The service had a positive culture and staff felt supported to speak up. Staff felt confident to raise any issues or concerns with the registered manager if needed and were confident action would be taken.
Staff had no concerns about staffing levels. One staff member told us, “We have enough staff. We have time to sit with the residents which is very important.” Staffing rotas demonstrated staffing levels were maintained and people were supported by a consistent staff team.
Records confirmed staff had completed an induction, training and had regular supervisions
Staff feedback suggested that greater visibility and engagement from the provider was needed. Comments included, “I have never seen the owner in all the time I have worked here.” and “I saw the owner once, but I don’t think they even spoke to me.”
People were supported to take part in activities within and outside of the care home. People told us, “We have had singers in, I enjoy that” and “We went to karaoke one week and they take us out sometimes.”
Medication not stored safely and some doses missed because stock did not match records
Records indicated some people had not received their medicines as prescribed. This was because the physical stocks of 3 people’s medicine did not add up with the amount recorded as received and administered.
No permanent deputy manager and owner never visits, so too much pressure on the manager
The registered manager deliberately left the deputy manager role vacant to provide senior carers with development opportunities. However, this decision created a gap in the management structure and placed additional pressure on the registered manager
Just occasional outings and singers, no regular activities coordinator or varied programme
People told us, “We have had singers in, I enjoy that” and “We went to karaoke one week and they take us out sometimes.”
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp