Working at The Old Post Office Residential Home

Staff told us 'We have good support, can go with any issue, they are all open to helping you with things.' Another staff member told us, 'We can go to head office if we are worried about things, but any issues raised always get sorted out.' The covering manager confirmed they had an open door policy for people, relatives and staff.

People were supported by sufficient staff. Staff told us they felt there were sufficient staff to meet people's needs. The covering manager told us there was currently only one vacancy which was being recruited to. The covering manger told us consistency was maintained as the staff were a stable group many having worked with the people who lived at the home for some time.

Staff told us they had an induction into the role and had regular updates to their training. The covering manager told us the staff induction included training, reading policies and shadowing experienced staff. Staff competency was assessed and staff received annual refresher training. The induction also included completing the care certificate over 12 weeks.

People and staff told us the covering manager and senior team were approachable and would act if concerns were raised with them. Staff told us they could approach the covering manager and team leaders if they had any concerns and they felt able to influence how the service was run.

People agreed with staff a plan of how they would spend their week and these included doing different activities. People were attending courses such as art classes at a local centre. Some people had been supported to attend college... One person told us about going fishing and another how they had their own laptop... People told us they were supported to take part in different activities.