Last updated: 10 February 2026
"Staff feel supported and valued, but staffing shortages stretch care workers, limit activities and outings, and cause training gaps."
Staff did not always follow the provider's medicines procedures. For example, during the inspection we found staff had administered people's prescribed medicine but had forgotten to make a note of that in people's individual medicines records.
Staff told us they felt supported and valued by their manager. A staff member told us, '[Registered manager] does an amazing job, they are proactive and approachable.'
Not enough staff were deployed to meet people's assessed needs for 1:1 support or to support people to follow their interests and take part in activities outside of the care home.
Staff had not received effective training in how to use the provider's electronic records system. A staff member told us, 'We are moving over to use [electronic record system] for our daily records but we are still waiting on training for this.'
The provider's management arrangements also limited the registered manager's ability to progress the improvements to the service which the provider had identified as being necessary.
People's ability to follow their interests and take part in community leisure activities, which were socially and culturally relevant to them, was limited by the provider's staffing arrangements.
Not enough staff to cover one-to-one support needed, so care workers are stretched and can only do basics.
there were not usually enough staff to meet people's one-to-one support needs. Staff told us they regularly felt stretched and focused on completing tasks rather than on person-centred care and support.
No activities or outings because of low staffing, so the job is mostly routine care like TV watching.
People's ability to follow their interests and take part in community leisure activities... was limited by the provider's staffing arrangements. A relative told us, '[Person] doesn't seem to do much other than watch the TV.'
Gaps in staff training on records system lead to missed notes on drinks and exercises.
Staff had not received effective training in how to use the provider's electronic records system... This lack of training... was further evidenced by inconsistent daily care records.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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