Working at The Old Orchard Care Home

Not enough staff to cover one-to-one support needed, so care workers are stretched and can only do basics.

there were not usually enough staff to meet people's one-to-one support needs. Staff told us they regularly felt stretched and focused on completing tasks rather than on person-centred care and support.

No activities or outings because of low staffing, so the job is mostly routine care like TV watching.

People's ability to follow their interests and take part in community leisure activities... was limited by the provider's staffing arrangements. A relative told us, '[Person] doesn't seem to do much other than watch the TV.'

Gaps in staff training on records system lead to missed notes on drinks and exercises.

Staff had not received effective training in how to use the provider's electronic records system... This lack of training... was further evidenced by inconsistent daily care records.