Last updated: 10 February 2026
"Exceptionally well-led with a positive, proud culture and innovative activities, but staffing is adequate without low turnover or minimal agency use."
High quality staff training had resulted in incidents reducing. Where incidents did occur, these were recorded and learnt from. Medicines were managed safely.
Staff described a positive culture where the registered manager encouraged them to come up with new ideas. Staff were strongly collaborative and proud of the care they provided.
There were a suitable amount of staff at the service.
Records showed us that staff had received training to meet people's needs. Staff told us that this training was good quality. Staff received regular supervision... good quality.
The service was exceptionally well-led, with the registered manager and provider completing comprehensive audits and employing external professionals to also audit the service.
Staff were innovative in meeting people's communication needs. Due to the hard work of staff, and the use of innovative tools; people's communication had improved.
Staffing levels are suitable for safety, but nothing special like low turnover or no agency use is mentioned.
There were a suitable amount of staff at the service.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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