Working at The Old Orchard

High quality staff training had resulted in incidents reducing. Where incidents did occur, these were recorded and learnt from. Medicines were managed safely.

Staff described a positive culture where the registered manager encouraged them to come up with new ideas. Staff were strongly collaborative and proud of the care they provided.

Records showed us that staff had received training to meet people's needs. Staff told us that this training was good quality. Staff received regular supervision... good quality.

The service was exceptionally well-led, with the registered manager and provider completing comprehensive audits and employing external professionals to also audit the service.

Staff were innovative in meeting people's communication needs. Due to the hard work of staff, and the use of innovative tools; people's communication had improved.