Working at The Old Malthouse Care Home
33 High Street, Chichester, PO20 0RB
Operated by Follett Homes Limited
34 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Supportive managers foster a positive culture, but limited activities programmes, basic training and lack of stable teams hold it back."
Safety & Risk
8/10
✓
Medicines were managed safely using a new electronic medicines administration system. Staff told us they were confident to report errors as they knew the service had a culture of learning from mistakes.
Staff Culture
8/10
✓
Staff told us there was a positive culture at the home. A staff member said, "There is an open line of communication with management. They're always there if we need anything. The majority of people that work here are local, we're all neighbours. Everyone is familiar with each other and support each other."
Staffing Levels
5/10
!
There were enough staff to care for people safely. Rotas showed sufficient staff were employed throughout the day and night and what we saw confirmed that.
Training & Dev
5/10
!
Staff files were kept up to date and there were records of training and supervisions as well as one to one meetings with senior staff. Training for safeguarding was up to date.
Management
7/10
✓
The registered manager and the deputy manager were supportive of the staff and staff told us they were happy to work at the home. Healthcare professionals told us the home was well managed by a "professional" registered manager.
Programmes
4/10
!
People were able to feedback ideas to staff to ensure there were activities they enjoyed. The activities coordinator told us the registered manager has an open-door policy and was receptive to ideas.
Points to consider
Staff numbers are sufficient to cover shifts safely, but nothing about low agency use or stable long-term teams.
There were enough staff to care for people safely. Rotas showed sufficient staff were employed throughout the day and night and what we saw confirmed that.
Only basic training like safeguarding is mentioned with records in files, no specialist courses or funded qualifications.
Staff received training in keeping people safe. Training for safeguarding was up to date.
An activities coordinator exists for feedback and ideas, but no specific activities or programmes described.
The activities coordinator told us, "The registered manager has an open-door policy. I can feedback ideas that I'm gathering from residents, staff, from other forums etc and she's always receptive."
AI Generated
CQC Inspection Overview
CQC Inspection
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews