Working at The Old Malthouse Care Home
33 High Street, Chichester, PO20 0RB
Operated by Selsey Care Company Limited
34 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.5/10
Key Finding
"Supportive management and positive culture keep staff happy, but basic training and unclear staff retention hold it back."
Safety & Risk
8/10
✓
People were safe from the risk of abuse... Medicines were managed safely using a new electronic medicines administration system... The registered manager listened to complaints and learned from errors... no blame culture.
Staff Culture
7/10
✓
Staff told us there was a positive culture at the home. A staff member said, 'There is an open line of communication with management. They're always there if we need anything... Everyone is familiar with each other and support each other.'
Staffing Levels
6/10
✓
There were enough staff to care for people safely. Rotas showed sufficient staff were employed throughout the day and night and what we saw confirmed that.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff had received training to support people, including safeguarding, moving and handling and fire evacuation. Staff completed an induction... and studied for the Care Certificate.
Management
7/10
✓
The registered manager and the deputy manager were supportive of the staff and staff told us they were happy to work at the home. Healthcare professionals... told us the home was well managed by a 'professional' registered manager.
Programmes
6/10
✓
Per 2019 comprehensive inspection: There were three staff dedicated to providing activities during the week... During our visit there was a variety of activities taking place... People were able to attend a monthly shop and café... External entertainers provided reminiscence, music, exercise and theatre activities.
Points to consider
Only standard training like safeguarding and moving people covered, no specialist courses or funded qualifications to build your skills.
Per 2019 comprehensive inspection: Staff had received training to support people, including safeguarding, moving and handling and fire evacuation.
Staff numbers are enough to get by safely but no word on stable long-term team or hardly any agency workers.
There were enough staff to care for people safely. Rotas showed sufficient staff were employed throughout the day and night and what we saw confirmed that.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
?
Not rated
Effective
?
Not rated
Caring
?
Not rated
Responsive
?
Not rated
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews