Last updated: 9 February 2026
"Strong management from an accessible leader and positive team culture, but adequate staffing without long-term retention and standard training hold it back."
Medicines were managed, stored and administered safely... although there were some minor recording errors for PRN medicines... This was addressed during the inspection.
There was a positive and supportive culture within the service. A member of staff said, 'We all work as a team brilliantly.'
A sufficient number of staff were in place and deployed appropriately around the service to respond to people's needs in a timely manner.
Staff received necessary training to equip them with the skills to support people effectively. They received an induction... regular supervisions and a yearly appraisal.
The registered manager was based at the service and accessible to staff and people using the service. A relative told us, '[Registered managers name] is excellent. They are always on call...'
An 'activities coordinator' was available daily... 'We have quizzes and various things going on.'
Staffing is adequate but nothing special, no details on agency use or if staff stay long-term.
A sufficient number of staff were in place and deployed appropriately around the service to respond to people's needs in a timely manner.
Only standard induction, supervisions, and appraisals, no specialist training or funded qualifications.
Staff received necessary training... They received an induction when they started in their role and continued to be supported with regular supervisions and a yearly appraisal.
Activities with a coordinator but basic quizzes and events, no specialist programmes or innovations.
An 'activities coordinator' was available daily, to ensure people could access meaningful activities... 'We have quizzes and various things going on.'
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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