Last updated: 10 February 2026
"Staff are passionate and proud with strong teamwork, comprehensive training programmes, but recent influx of new staff means long-term team stability isn't fully established yet."
Strong safeguarding with quick on-call response and staff confidence; positive risk-taking mindset, individual assessments, robust medicines processes with auditing.
Staff passionate and proud: 'I walk up that driveway and it doesn’t feel like I am going to work'; strong teamwork, everyone helps each other, motivated to improve lives.
Relatives report always enough staff with core team knowing residents well; staff note recent influx of new staff but improved levels after roster adjustments and central planning.
Comprehensive programme includes regular safeguarding, autism, NAPPI, epilepsy training, plus 3-week intensive induction, shadow shifts, and on-site mentors for new staff.
Manager ensures staff feel able to report concerns via posters, one-to-ones, induction training, and 'raise it' forms; staff confident managers address issues effectively.
Provider hub hosts varied social activities like football tournaments; staff arrange personalised events e.g. person met broadcasting team at favourite sport event.
Some new staff have joined recently so the long-term team stability isn't fully established yet.
One staff member said, '(The staffing levels) are better at the minute, we have had an influx of new staff.'
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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