Working at The Old Garden Care Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Lessons were learnt to continually identify and embed good practice following incidents.

Staffing was adequate, with robust recruitment and supervision processes in place. While most staff felt there were enough staff on duty, occasional shortages were noted during unplanned sickness absences.

Staff files showed robust recruitment processes, regular supervision, and training. Staff received regular supervision and training.

The management team were approachable and well regarded by staff and relatives. Feedback mechanisms were in place and contributed to a culture of continuous improvement.

People had access to a wide range of meaningful activities and community engagement opportunities. Activities were varied and included outings, yoga, and therapy dogs... visits from school pupils, nursery children, and therapy animals.